DART Command Central - DART Command Central (DARTCC) Privacy Policy

DART Command Central (DARTCC) Privacy Policy

Effective Date: February 13, 2024
Last Updated: March, 20, 2025

1. Overview

DART Command Central ("DARTCC", "we", "us", or "our") is committed to protecting the privacy and personal information of all individuals who use our website, services, and software applications, including EASApp™. This Privacy Policy outlines how we collect, use, store, and protect your information.

This policy applies to all users of:

Our website (https://dartcc.org)
EASApp™ (web and mobile platforms)
Other services or communication channels managed by DARTCC

2. Information We Collect

We collect the following types of information:

a. Information You Provide Directly

Name, email address, phone number
Organization affiliation or volunteer team information
Emergency contact details (if entered)
Usernames and passwords (encrypted)
Shelter intake and animal data (entered by users during disaster response that are purged from EASApp^TM 90 days after deployment is closed. Teams may download this data prior to the purging and store locally.)

b. Automatically Collected Information

IP address, browser type, device ID
App usage metrics (e.g., access times, feature usage)
Location data (only if enabled by the user)

We do not collect payment or financial information.

3. How We Use Your Information

We use your data only to support disaster response and shelter management activities:

To create and manage user accounts
To support communication between users and volunteer teams
To generate reports to improve emergency response effectiveness
To fulfill grant and compliance reporting (in anonymized/aggregated form)
To respond to user support requests or technical issues

We do not sell, rent, or share personal information with third parties for marketing purposes.

4. Data Sharing

We may share limited data:

With your permission, among collaborating response teams and agencies
With service providers under confidentiality agreements (e.g., hosting, IT support)
If required by law or in response to lawful requests (e.g., subpoena or emergency disclosure)

All third-party vendors are vetted for security and required to follow data protection standards.

5. Data Security

We implement industry-standard measures to protect your information:

Secure HTTPS connections
Password encryption
Access controls and audit logs
Regular software and security updates

However, no system is 100% secure. You are responsible for safeguarding your login credentials.

6. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, contractual, and grant reporting obligations

Inactive accounts or data may be archived or anonymized after 24 months of inactivity.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

8. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal information
Object to or restrict processing
Request a copy of your data (data portability)

To exercise your rights, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted at https://dartcc.org/about/privacy, and the "Last Updated" date will reflect the change.

Material changes will be communicated through email or app notifications when possible.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

DART Command Central
This email address is being protected from spambots. You need JavaScript enabled to view it.
P.O. Box 72
Waterbury, VT 05676
https://dartcc.org